Returns & Exchanges

Eligibility

We offer a 30-day return policy from the date of delivery for products that are:

• Unopened and unused
• In their original packaging (including all seals, protective films, and components)
• In sellable condition

Due to hygiene and safety standards for cosmetics, we cannot accept returns of opened, used, or partially used products (except in cases of confirmed defects — see below).

How to Start a Return or Refund

1. Visit our returns portal: https://hungvanngobeauty.com/apps/returns
2. Enter your order number and select the reason for return.
3. We’ll provide a return or refund authorization along with next steps.

You can also email us at help@hungvanngobeauty.com if you need assistance.

Return Shipping

Return shipping costs are the customer’s responsibility unless the product is defective or we made an error (wrong item, damaged in transit, etc.). In those cases, we will provide a prepaid label or reimburse reasonable return shipping costs.

Please use a trackable shipping method. We recommend retaining proof of shipment until your return is processed.

Refunds

Once we receive and inspect your return, refunds are issued to the original payment method. Please allow several business days for processing after the return arrives at our facility (plus any additional time for your bank or card issuer to post the credit).

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, missing items, or with the wrong product(s), contact us within 48 hours of delivery at help@hungvanngobeauty.com. Please include:

• Your order number
• Clear photos or videos of the issue (for damaged/quality issues, include the batch code on the bottom of the product)
• Photos of the shipping box and contents for missing or incorrect items

Do not discard the product or packaging.

Replacements are subject to availability. If a replacement is unavailable, we will issue a full refund to your original payment method.

Exchanges

Exchanges may be available for eligible items (unopened, unused, original packaging) subject to stock. Use the returns portal or contact us to request an exchange. If the desired item is unavailable, we will process a refund instead.

Items Purchased at Sephora

We cannot process returns, replacements, or refunds for products purchased at Sephora stores or Sephora.com. Please contact Sephora directly for those purchases.

Important Notes

• Orders ship only within the United States.
• We reserve the right to refuse returns that do not meet the conditions above.
• Final-sale or promotional items (if marked as such) may have additional restrictions.
• Title and risk of loss transfer to you upon delivery; returns remain your responsibility until received by us.

Questions?

Reach our customer service team at help@hungvanngobeauty.com (Monday–Friday, 9 AM–5 PM EST). We typically respond within 24–48 hours.

We’re committed to making things right so you can color with confidence.